We stand behind Pupied. If you don't see a real difference in your dog within 30 days, you're covered. Because our products are consumable and intended to be eaten, we can't accept physical returns for health and safety reasons - but you may still be eligible for a refund under this policy.

Lack of visible improvement

Every dog is different, and results can vary with age, breed, diet, and the concern being addressed. To qualify for a refund on this basis, the product must have been used consistently, as directed, for at least 30 consecutive days (counted from the day you first give it to your dog).

When you request a refund, we may ask for a few details so we can review it fairly: your order number, when you started using the product, your dog's age/breed/size, the amount given, and a short description of your dog's experience. Providing this information doesn't guarantee approval — Pupied reviews each request individually. Note that Pupied products are not intended to diagnose, treat, cure, or prevent disease, and results can't be guaranteed for every pet.

Allergic or adverse reactions

If your dog shows any sign of a reaction — such as swelling, hives, itching, vomiting, diarrhea, or difficulty breathing — stop use immediately and contact a vet. Seek urgent care for any severe symptoms. Then email us at info@pupied.com as soon as you can so we can help. Reaction-related refunds don't require the full 30 days of use.

No physical return needed

Approved refunds generally won't require you to mail anything back. Please don't ship product to us unless we ask you to in writing.

How refunds work

Email info@pupied.com with your name, order number, and the reason for your request. Requests are reviewed case by case, and we may offer a full refund, partial refund, replacement, or store credit at our discretion. Approved refunds go back to your original payment method; processing times depend on your bank or card provider.

We may decline requests that don't meet this policy — for example, inconsistent use, products bought from unauthorized sellers, damage from improper storage, or expectations based on results we didn't promise.